Refund policy
Returns & Refund Policy
Last updated: July 2026
Overview
Some products sold by Northeast Essentials are made to order through our print-on-demand partner. Because these items are produced specifically for you, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind. Please review sizing charts carefully before ordering.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrectly printed, we will make it right. Contact us within 14 days of delivery at northeastessentials1@gmail.com with the following:
- Your order number
- A clear photo of the item and the issue
- A brief description of the problem
We will issue a free replacement or a full refund at our discretion. No need to return the item.
Wrong Address
If an order is returned to us due to an incorrect address provided at checkout, the customer is responsible for reshipment costs. Please double check your shipping address before placing your order.
Lost Packages
If your package is marked delivered but you haven't received it, contact us within 14 days of delivery. We will work with the carrier to resolve the issue. If confirmed lost in transit we will replace or refund your order.
Refunds
Approved refunds are processed within 5-10 business days back to your original payment method.
Contact Us
For any issues email us at northeasessentials1@gmail.com or reach out through our website.